Residential Treatment Advisory Service
When you need to seek treatment for yourself, a child, partner, friend or colleague, it’s almost always a stressful time.
Sometimes it’s a crisis, sometimes there is time to ponder the options and make a considered decision. It’s always good to have someone you can trust who will look after you and advise you through the process.
Residential treatment is a big financial and emotional investment, with a huge amount at stake, a lot of different options, and no guarantee of success. It’s hard to know which way to turn.
Our team has successfully arranged treatment for literally hundreds of people. We can take care of assessing needs, planning treatment, arranging travel and funding, and take care of all the problems usually associated with someone getting treatment. We have the experience to assess the individual needs of the person requiring help, and the knowledge of the strengths and weaknesses of treatment providers to be able to recommend the right one for them. We understand the sorts of dilemmas you may be facing as a family, and the huge financial pressures that can come with purchasing treatment.
If you are researching treatment options for yourself, a child, partner, friend or colleague, then call Caroline Scott on 0203 326 9160.
What does our service include?
The process starts with a telephone conversation to assess the urgency of your needs so that we can work accordingly. If there is time for a face to face assessment then we will normally arrange one, and this is a chance for one of our team to carry out a thorough assessment to make sure we have fully understood everything the person needs.
Whether the assessment takes place over the telephone, or face to face, the next step will be for us to send you some options with approximate costs and likely length of stay, based upon the assessment. This allows you to take a look at their websites and research them yourself if you want to. You can then ask any questions, before making a decision about the one that you want to use.
Once we know which centre you want to use and you are ready to confirm it, we can go ahead and make travel arrangements and book the treatment.
As each stage of treatment is completed, we are here to advise you on the best next steps, and we can advise you
What if the person doesn’t want treatment?
All too often this is the case, and so it’s a question of doing what can be done. Our team includes specialist interventionists who are trained to work with families to encourage a person to seek treatment where they are resistant. Some families don’t like the idea of an intervention and prefer to try and arrange someone to one counselling for the person to try and gently coax them in the right direction. Our experience is that there are no right or wrong answers; we will work with you to explore the options and do the best that can be done at that time.
How does payment work?
We will work with you to agree when payment for which elements of the package will be made. For overseas treatment all travel cost will need to be paid in full in advance, and in most cases we expect the first four weeks treatment to be paid in advance. All funds are paid to us in a single payment and we take care of paying for travel, treatment and other costs directly with the providers.
Why shouldn’t I just contact a centre directly?
We are totally independent – we chose our network of preferred providers because we felt, based upon our own extensive knowledge and experience, that they are among the best in the world. We feel that they can be trusted, and offer good value for money. We can always give an objective and expert view, and we feel that that is an important asset for families trying to make this stressful and difficult decision.
If you contact a centre directly you won’t have the benefit of our expertise in knowing if that centre really is the best place for the individual you are trying to help.
What does treatment cost?
This is a crucial question. Sometimes families, especially parents, feel guilty if they can’t afford the most expensive treatment available. Our experience is that it really isn’t best to simply go for the most expensive option.
The best treatment is the treatment that suits the individual at the state of readiness they are in right now. Sometimes it’s best not to go to treatment right now, and to do some preparatory outpatient work first, to make sure that the individual gets the most possible benefit from being in treatment.
Although people are often tempted to, it is seldom advisable to take on significant debt to fund treatment as this will create pressures of it’s own that will undermine future recovery.
We understand how difficult these decisions are, and we have been through this process hundreds of times. We will advise you on what your options are, and we’ll help you to choose between them and make sure that you get maximum benefit from the amount that you have to spend. We work with families and individuals with all kinds of budgets, from a few thousands upwards, and we only ever have one goal – to help someone get better.
How do we get paid?
We recover our fees in full from the treatment provider, so you do not need to pay us at all. This includes where treatment is to be funded by a medical insurer, and we have many years of experience of dealing with them and can help you to get your application for benefit processed successfully.
What happens when things go wrong?
When dealing with people suffering from addictions and alcoholism, we always have to be prepared to deal with unexpected changes of plan.
Most often this involves either a relapse with subsequent discharge from treatment, or someone leaving treatment early (usually in order to relapse) but in both cases requiring alternative arrangements to be made speedily.
We are used to this and we have people on the ground who can help in a crisis, and our travel partners can help you to re-schedule flights and make alternative arrangements where necessary. They are ATOL protected and the largest independent travel company in the UK.
One of the key issues when things do go wrong is to make sure that you get a full refund of any unused funds for treatment, and we guarantee to make sure that this happens.
Where might we suggest you go for treatment?
There are a host of options, and this is why the service that we offer is so valuable. We have an approved network of 12 treatment centres internationally, which includes 4 centres in the US, 4 in the UK, and 4 in South Africa.
Why the UK?
For the more straightforward person seeking treatment with insurance it is a very good choice, The attractions include ease of access for families and friends, and the fact that medical insurers are happy to pay for UK treatment. The choice of high quality UK treatment centres is quite limited though, and so for some specialised needs we sometimes recommend centres in the US.
Why the US?
The thing we love about American treatment centres is the depth and breadth of experience and expertise. For more complex presentations we often prefer an American centre, where there is almost always a sizeable and long established specialist centre that can cater for that need.
The downsides include higher costs, visa difficulties, and the need for family and friends to travel to attend family workshops etc.
Why South Africa?
When South African treatment centres first gained popularity in the UK they were seen as the cheap alternative to UK options. Today the cost differential is not as obvious, but there are still good reasons to choose a South African centre over a UK or US one. The key attractions include:
- It can be easier to persuade a young person who is ambivalent about treatment to go to a centre in South Africa than a UK centre. It is more exciting and often the weather is better.
- Even taking into account travel costs, it is still significantly cheaper than one of the more expensive UK options.
Some issues to bear in mind though...
- Private medical insurance will almost never cover it
- The distance makes it harder for family members and friends to visit
- It can be harder to reintegrate back into life in the UK after treatment abroad
What makes you recommend one centre over another?
All sorts of treatment centres have different strengths and weaknesses, and we know which ones are good for which type of person. We have run treatment centres, and we know what works and what doesn’t.
We look for the right mixture of clinical expertise and a nurturing environment that is best to help you. This includes:
- The right match of expertise for your needs
- A stable and experienced staff team
- A large enough number of people in treatment (smaller centres can get empty quickly)
When we assess individuals, we’re looking at things like:
- Type and amount of substance(s) being used, and for how long
- Any other mental health issues
- Financial circumstances, what is affordable and sensible
- Level of motivation and commitment to getting well
- Other life issues which may conflict with treatment such as work commitments, childcare or similar
- Previous experience of treatment of other help
- Criminal convictions that may prevent overseas travel
- Need to get away from negative influences, or need to stay close to positive ones
Once we have as much of this information as we can gather in whatever time is available, then we will make recommendations, and then take care of all the arrangements to get you or the person you are trying to help into treatment as quickly as possible.
What about after treatment?
This is the really important question – is the person in a safe and supportive environment for as long as possible that will allow them to embed the learning they have done in treatment and make a lasting change to their life?
We can help you to think about the plans for the person after treatment, and make sure that they give the person the best possible chance of successfully getting into recovery.