Read about how we work, including governance, operations and our clinicians.
Our model is fully aligned to NICE guidelines, providing assurance of service quality and involves close collaborative working with commissioners and system partners to deliver multi-disciplinary assessments as part of a local healthcare system.
Working with our NHS partners, Clinical Partners can agree bespoke pathways and service specifications and align fully with our customers to ensure a seamless operation that works for both parties, but especially for the patients who are at the heart of every decision.
Our service
Our service will:
Receive patient details and check we have all required information before making assessment appointments.
Triage all referrals when required.
Guide patients/parents/carers through the service pathway.
Deliver services remotely and/or face to face.
Engage with the patient/carer/parent throughout the service pathway ensuring full understanding of clinical rationales and provide opportunity for feedback and questions.
Engage with education, social care professionals, and other stakeholders to ensure recommendations are understood, accepted, and implemented.
Support patients/parents/carers to access appropriate treatment/pathways, and signpost to wider services as appropriate.
Meet all service, reporting, KPI’s, and contract management requirements.
Hours of operation
Clinical Partners are available for appointments 8am to 8pm, seven days per week. The patient-services team are on-hand to respond to queries by telephone and email 8am to 5pm Monday to Friday, with out-of-hours operators available from 5pm to 8pm Monday to Friday and 8am to 8pm at weekends for patients with a booked appointment.