Safety, Quality, Compliance

Quality every step of the way

You are putting your trust in us and the clinicians we work with – we take this seriously and embed quality in every step of your journey.

1. We will only offer treatment to patients we are confident we can help. Some people will need a level of care we can’t safely provide in an outpatient setting. We will let you know this and advise on alternative providers.
2. We only work with partners who go through a rigorous selection process, including DBS checks, references, and assurance of professional body membership. Clinicians have to undergo an annual declaration process to ensure their ongoing ability to deliver care.
3. Every patient is given the opportunity to let us know how we did – we value this feedback and use it to improve.

What is Clinical Governance?

Clinical Governance is the name for the process of assuring the quality of healthcare services. All our partners are responsible for all aspects of the treatment that they deliver, including Clinical Governance. They delegate information gathering and monitoring to our central Clinical Governance committee, who feed the results back to individual clinicians.

The Clinical Governance committee meets monthly to review all performance data, survey and other forms of feedback, to ensure we deliver a safe and appropriate service, and to look at how our partners can improve and develop their services further.

Data Protection

Your personal data is treated with the highest levels of security and protection, from how we handle and transfer it, to where it is stored. We are registered for Data Protection with the Information Commissioner’s Office and have fully implemented GDPR

Complaints

If you have any concerns, complaints or feedback, you are welcome to get in touch. Our complaints procedure is available to download and you can email us here.

Regulatory bodies

All our clinicians are accredited or members of the following governing bodies – this means they are accountable to rules and stipulations identified as key to Clinical Governance and will have to undergo an annual declaration process.